How to reset or restore a Sugar Y15

How to reset or restore a Sugar Y15

If your mobile/cell phone Sugar Y15 works very slow, it hangs, you want to bypass screen lock, or memory is full, and you want to erase everything, or you want to sell it or give it away and you want nobody to be able to access your files and passwords. You can do a factory reset so that it returns to be like the first day.

In the following steps we explain how to format the Sugar Y15 to erase all your information and make it totally clean as it came out of the store.

Before doing a factory reset, we recommend deleting all the accounts on the device, specifically it is useful to unlink the Google account if you are going to sell, donate, or give away your Y15. This will avoid problems for the new user, as some newer devices include a functionality called FRP (Factory Reset Protection) that requires the same Google account or PIN code with which the Sugar Y15 was initially configured when factory resetting a device.

Keep in mind that a reset or return to the factory state on a mobile/cell phone deletes all its content, so make a backup of your data before doing it if you don't want to lose everything.

In case you do not want to erase the data from the device, you can try to restart the Sugar Y15..

There are two ways to do a reset on a Sugar Y15 one through the mobile options and another more complete from the recovery mode.

Table of Contents:

Restore from the options of Sugar Y15

If you want to make a reset using the device options to return to the factory state a Sugar Y15 you have to follow these simple steps:

Estimated time: 5 minutes.

1- First step:

To access the settings menu on your Sugar Y15, look for the icon that resembles a cogwheel. Click or tap on it to open the settings menu.

Settings icon Android

2- Second step:

Scroll down the Sugar Y15 settings to the bottom where you will see the section called “System”, click or tap to continue.

System icon Android

3- Third step:

If you see a section called “Advanced” click to display the advanced options of the Sugar Y15.

System menu Android

4- Fourth step:

Click on “Reset options” from this section it will allow us to restore network options, applications or reset the Sugar Y15 completely.

Advanced options Android

5- Fifth step:

Click on the last option called “Erase all data (factory reset)” or simply “Factory data reset”.

Reset options Android

6- Sixth step:

A first confirmation message will appear reminding you that all your data will be deleted from this device, the data you have uploaded to Google, Facebook, Twitter, Instagram or backup copies that you have in the cloud, such as Google Drive, Dropbox or One Drive, will not be deleted. Press “Reset phone”.

Reset phone confirmation

7- Seventh step:

A second confirmation message will appear indicating that all information stored on the Sugar Y15 and all downloaded applications will be erased and reminding that this action cannot be undone. If you agree, click on “Erase Everything”.

Erase Everything confirmation

8- Eighth step:

If necessary, draw the screen unlock pattern or enter the screen unlock password or PIN to continue.

Confirm your pattern Android

9- Ninth step:

Your device Y15 from Sugar it will restart and take several minutes to start while restoring the device to its factory state and optimizing the applications pre-installed in the operative system Android 8.1 Oreo.

Android is starting

If you cannot turn on the Sugar Y15 and therefore you cannot perform the factory restore from the device settings, this method does not work for you and you should consult the tutorial to hard reset Sugar Y15.

Video instructions

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About the device:

Sugar Y15 is a mobile/cell phone with dimensions of 75.7 mm (millimeters), 7.57 cm (centimeters), 0.25 ft (feet), 2.98 in (inches), , a screen resolution of 720 x 1280 pixels.

It has a processor 4x 1.4 GHz ARM Cortex-A53, 4x 1.1 GHz ARM Cortex-A53, a RAM memory 1 GB and an internal memory of 32 GB (gigabytes), 64 GB (gigabytes).

The Sugar Y15 comes from the factory with the Android 8.1 Oreo operating system.

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