How to reset or restore a HTC Desire 820q

If your HTC Desire 820q smartphone is running very slowly, hanging, you want to bypass the screen lock, or you have a full memory and want to erase everything, or you want to sell or give it away and want to ensure that nobody can access your files and passwords, you can do a factory reset to restore it to its original state like the first day.

In the following steps we explain how to format the HTC Desire 820q to erase all your information and make it totally clean as it came out of the store.

Before doing a factory reset, we recommend deleting all the accounts on the device, specifically it is useful to unlink the Google account if you are going to sell, donate, or give away your Desire 820q. This will avoid problems for the new user, as some newer devices include a functionality called FRP (Factory Reset Protection) that requires the same Google account or PIN code with which the HTC Desire 820q was initially configured when factory resetting a device.

Keep in mind that a reset or return to the factory state on a mobile/cell phone deletes all its content, so make a backup of your data before doing it if you don't want to lose everything.

In case you do not want to erase the data from the device, you can try to restart the HTC Desire 820q..

There are two ways to do a reset on a HTC Desire 820q one through the mobile options and another more complete from the recovery mode.

Table of Contents:

Restore from the options of HTC Desire 820q

If you want to make a reset using the device options to return to the factory state a HTC Desire 820q you have to follow these simple steps:

Estimated time: 5 minutes.

1- First step:

To access the settings menu on your HTC Desire 820q, look for the icon that resembles a cogwheel. Click or tap on it to open the settings menu.

Settings icon Android

2- Second step:

Scroll down the HTC Desire 820q settings to the bottom where you will see the section called “System”, click or tap to continue.

System icon Android

3- Third step:

If you see a section called “Advanced” click to display the advanced options of the HTC Desire 820q.

System menu Android

4- Fourth step:

Click on “Reset options” from this section it will allow us to restore network options, applications or reset the HTC Desire 820q completely.

Advanced options Android

5- Fifth step:

Click on the last option called “Erase all data (factory reset)” or simply “Factory data reset”.

Reset options Android

6- Sixth step:

A first confirmation message will appear reminding you that all your data will be deleted from this device, the data you have uploaded to Google, Facebook, Twitter, Instagram or backup copies that you have in the cloud, such as Google Drive, Dropbox or One Drive, will not be deleted. Press “Reset phone”.

Reset phone confirmation

7- Seventh step:

A second confirmation message will appear indicating that all information stored on the HTC Desire 820q and all downloaded applications will be erased and reminding that this action cannot be undone. If you agree, click on “Erase Everything”.

Erase Everything confirmation

8- Eighth step:

If necessary, draw the screen unlock pattern or enter the screen unlock password or PIN to continue.

Confirm your pattern Android

9- Ninth step:

Your device Desire 820q from HTC it will restart and take several minutes to start while restoring the device to its factory state and optimizing the applications pre-installed in the operative system Android 4.4.2 KitKat.

Android is starting

If you cannot turn on the HTC Desire 820q and therefore you cannot perform the factory restore from the device settings, this method does not work for you and you should consult the tutorial to hard reset HTC Desire 820q.

Video instructions

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About the device:

HTC Desire 820q is a mobile/cell phone with dimensions of 78.7 mm (millimeters), 7.87 cm (centimeters), 0.26 ft (feet), 3.1 in (inches), a weight of 155 grams, , a screen resolution of 720 x 1280 pixels.

It has a processor ARM Cortex-A53 and an internal memory of 16 GB (gigabytes).

The HTC Desire 820q comes from the factory with the Android 4.4.2 KitKat operating system.

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