How to power off a Stonex One

If you need to turn off your Stonex One, either because you need to save battery at night, get on a plane, protect your privacy, or switch it off to take it in for repair and you don't know or remember how to do it, in a few simple steps we show you the instructions to completely turn off your device.

In recent updates to the Android operating system, the power button is no longer used to turn off the One, but has been replaced by the virtual assistant, so the shutdown option has been a little more hidden.

Table of Contents:

Estimated time: 2 minutes.

1- First step:

With the Stonex One locked or unlocked, long press the power or unlock button until a screen with several options appears.

Press Android power button

2- Second step:

Among the options displayed on the screen of the Stonex One, choose "Power off". If a confirmation message appears, tap accept.

Android shutdown button

3- Third step:

The screen will go dark and the Stonex One will turn off, wait a few seconds or minutes for the shutdown to complete. When it is turned on again, it will request the PIN code of the SIM card and the pattern, fingerprint or unlock code.

Screen turn off android

If the One power button does not work or activate the assistant.

1- First step:

First of all, display the quick access or settings bar of your Stonex One. To do this, with the Stonex One unlocked, you can slide your finger from the top of the screen downwards, the shortcuts to device settings will be displayed.

Open Android quick panel

2- Second step:

Swipe a second time to fully display the shortcuts panel. You will see in the lower right part a button with the symbol to turn on / off, click on this button to continue.

Shut down button on quick panel Android

3- Third step:

Several options will be displayed on the One screen, including activating emergency mode, restarting, and the option you are looking for: "Turn off". Click on the "Turn off" button to continue.

Confirm shutdown Android

How to turn off Stonex One if it is not responding?

If you cannot turn off the Stonex One since it is blocked and the previous method does not work, you must proceed to turn it off and on again using the physical buttons.

To force shutdown your One press and hold the power button (or unlock button) for at least 8 seconds until the Stonex or Android logo appears on the screen and release the button as it powers up again.

As a last resort, if you can't turn off the One with any of the above methods and you need to turn it off, you should wait for the battery to run down. You can keep the screen on and do heavy usage to drain the battery faster.

If the device still does not respond, does not turn off, or is stuck in a loop, it may indicate a hardware issue, such as a malfunctioning motherboard, memory, screen, or power button. In this case, you may need to have it repaired or use your warranty.

Video instructions

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