If you need to locate a Samsung Galaxy J7 Prime 2 lost or stolen to find it or recover it you can do it in several ways:
The first option requires that you have linked your Samsung Galaxy J7 Prime 2 with a Google account, which is the usual and essential requirement on a device with the Android operating system.
If you are not sure if your Galaxy J7 Prime 2 is linked, follow the steps to check it.
Table of Contents:
Estimated time: 5 minutes.
1- First step:
To find or locate a lost or stolen Samsung Galaxy J7 Prime 2 and know its approximate location, you first need to have access to a computer, tablet or smartphone with an internet connection.
Open the following page https://www.google.com/android/find.
If you have another Android device linked to the same account, you can do it through an application called “Google Find my device” from Google LLC. We recommend using the official Google application and not any other application available on Google Play.
2- Second step:
If you haven't logged into your Google account, when accessing https://www.google.com/android/find you'll be prompted to enter your email and password. Make sure to use the email linked to your Samsung Galaxy J7 Prime 2.
3- Third step:
Once you're logged in, you'll see several options in the menu on the left, such as playing a sound, locking the device and erasing all data from your Samsung Galaxy J7 Prime 2.
You can also check the battery level and whether it's connected to a Wi-Fi or GSM/3G/4G/5G network. If your Samsung Galaxy J7 Prime 2 isn't the first device listed, you can switch between your registered Android devices at the top by clicking on each one.
4- Fourth step:
If you think your Samsung Galaxy J7 Prime 2 is nearby, whether in another room, outside, or where you lost it, it's best to press the option to play a sound.
The Samsung Galaxy J7 Prime 2 will make a sound at maximum volume even if it is muted until “stop” is pressed on the screen for 5 minutes.
5- Fifth step:
If you don't hear your Samsung Galaxy J7 Prime 2 ringing, it's either too far away, or you're unsure where it was lost or if it was stolen. In that case, the next step is to try to find its approximate location.
Using the map, you can see where your Samsung Galaxy J7 Prime 2 is located. If it doesn't appear on the map, it's likely because GPS is turned off or it doesn't have a network connection to triangulate its location.
6- Sixth step:
If you can't locate your Samsung Galaxy J7 Prime 2 on the first try, you can try again later in case someone finds it and it connects to a known Wi-Fi network or a GSM, 4G, or 5G network.
If you still can't locate it, you can lock the device and display a message or phone number on the screen so the person who finds it can contact you. Click on 'SECURE DEVICE' to lock the Galaxy J7 Prime 2 and sign out of your Google account.
7- Seventh step:
If you can't locate your Samsung Galaxy J7 Prime 2 after several days and consider it lost, you can permanently delete all its content, including photos, emails, apps, social media accounts, credit cards, and more.
You must bear in mind that once all the content is deleted you will not be able to go back or locate it, this is a step to prevent whoever finds or has your Galaxy J7 Prime 2 from accessing your personal information.
To carry out this complete deletion, click on “ERASE DEVICE”, it may ask us to re-enter your Google account to avoid deleting everything by mistake and make sure that no one else can delete the content of your Samsung Galaxy J7 Prime 2.
This option will only work by previously installing an APP through the application store, that is, you must install it before losing the Samsung Galaxy J7 Prime 2.
There are many applications of this type but, all really do the same function as Google's Find my Device.
But in case you do not have a Google account or do not want to use their services there are applications like Safe365 or SeekDroid that you can find in the application store you use, be it the Play Store, Galaxy Store, AppGallery, Uptodown, APKpure or Aptoide.
To download an application for tracking or locating mobile devices in your Samsung Galaxy J7 Prime 2, go to the application store you use, search for "Find my phone", "Find my mobile" or "Find my device" and download the application that has the highest number of positive reviews and a large number of downloads, these applications may include advertising or a paid service in order to work.
Samsung has an alternative service to recover your Samsung Galaxy J7 Prime 2 called Find my Mobile, for this you must have a registered and active Samsung account.
These are the steps:
- Access to https://smartthingsfind.samsung.com/login
- Sign in with your Samsung account
- Click on “Locate my mobile”, “Locate my cell phone” or “Locate my device”
The functions of this service are the same as those of the Google service but some say it works better.
You can locate your Samsung, display a message on the screen, activate the sound at maximum volume even if it is silent or vibrate mode, block it or erase all your information.
Unlike Google's service, Samsung will allow you to access a list of calls made from your Samsung Galaxy J7 Prime 2 with which you can see if the person who has your Galaxy J7 Prime 2 has made a call and try to locate the device in that way.
You can also make a call diversion which is very useful not to miss any calls and that the person with the Galaxy J7 Prime 2 can not answer the calls.
If you can not recover your Samsung Galaxy J7 Prime 2, we recommend you file a report, for this you will need the purchase invoice.
Once the complaint is filed, you can contact your telecommunications company and block the device through IMEI so that it can not be used, this IMEI will be added to a blacklist of devices and if activated in any of the countries that respect this list Black will be communicated to the authorities and automatically blocked so that it can not be used.
Click here to see the instructions on how to obtain the IMEI code on a Samsung Galaxy J7 Prime 2.
About the device:
Samsung Galaxy J7 Prime 2 is a mobile/cell phone with dimensions of 151.7 x 75 x 8 mm (5.97 x 2.95 x 0.31 in), a weight of 170 grams, , a screen size of 5.5 inches, 83.4 cm2 (~73.3% screen-to-body ratio) and a screen resolution of 1080 x 1920 pixels, 16:9 ratio (~401 ppi density).
It has a processor Octa-core 1.6 GHz Cortex-A53, a graphics card Mali-T830 MP1, a RAM memory 3 GB and an internal memory of 32 GB.
The Samsung Galaxy J7 Prime 2 comes from the factory with the Android 7.0 (Nougat) operating system.
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