Losing a Nintendo Switch or being a victim of theft is frustrating, especially due to the value of the device and the associated data. There are steps you can take to try to recover it and protect your personal information, but to be honest, it's unlikely you'll be able to recover it, and Nintendo doesn't make it easy. Here we explain how to do it step by step.
Key Information to Recover Your Nintendo Switch
Before starting, it's important to have the following on hand:
Device serial number: This is located at the bottom of the console, on its original box, or in your Nintendo ID account.
Proof of ownership: Invoices, digital receipts of purchases made with your Nintendo account.
Nintendo Account: Username, Nintendo Network ID, and the linked email address.
Personal information: Date of birth registered on the account.
Having this information organized will facilitate the process both with Nintendo and the authorities.
Steps to Report and Protect Your Nintendo Switch
1. Report the theft or loss to the authorities
For Nintendo to collaborate by sharing information about your console, you first need to file a formal report. Go to the nearest police station with your device's information. This step is essential for the authorities to investigate and, if they locate the device, return it to you.
2. Contact Nintendo's technical support
Although Nintendo cannot track, block, or format a console remotely, they can help you:
Block access to your Nintendo account on that console.
Prevent someone from making purchases with your account.
Visit their official support page or call technical support with the aforementioned information.
3. Change your Nintendo account password
If after losing the console you receive an email indicating: “Your Nintendo account has been logged into from a new device” and you don't recognize the location, change your password immediately.
Also, activate two-step authentication to add a layer of security.
What to Do If You Find a Nintendo Switch?
If you find a console and wish to return it, the best way is to hand it over to a lost and found office or directly to the competent authorities. They will contact Nintendo with the necessary information to locate the rightful owner.
Tips to Prevent Loss or Theft
Photograph the serial number and keep the box: This will allow you to easily prove ownership.
Activate security measures on your Nintendo account: Make sure to use strong passwords and two-step authentication.
Monitor your emails: In case of any suspicious activity, act immediately by changing passwords and notifying Nintendo.
