How to force a factory reset or hard reset on Sugar devices

Force restore, also called “hard reset” of an Sugar brand device is necessary when the device does not turn on, shows an error or does not respond and it is not possible to reset it from the device settings.

Keep in mind that force restoring an Sugar device will erase everything on it and you need to know the passkey to be able to turn it back on even after force restoring.

Use the search engine or browse through the list to find your device among the 19 devices and get the steps to do a hard reset.

Sugar Y16 Sugar Y16
Sugar C21 Sugar C21
Sugar C13 Sugar C13
Sugar F20 Sugar F20
Sugar S30 Sugar S30
Sugar S9 Sugar S9
Sugar C9 Sugar C9
Sugar F9 Sugar F9
Sugar F11 Sugar F11
Sugar Y9 Sugar Y9
Sugar Y11 Sugar Y11
Sugar Soap R11 Sugar Soap R11
Sugar C11 Sugar C11
Sugar C11s Sugar C11s
Sugar Y12 Sugar Y12
Sugar Y8 Max Sugar Y8 Max
Sugar S11 Sugar S11
Sugar Y15 Sugar Y15
Sugar S20 Sugar S20