How to force a factory reset or hard reset on KDDI devices

Force restore, also called “hard reset” of an KDDI brand device is necessary when the device does not turn on, shows an error or does not respond and it is not possible to reset it from the device settings.

Keep in mind that force restoring an KDDI device will erase everything on it and you need to know the passkey to be able to turn it back on even after force restoring.

Use the search engine or browse through the list to find your device among the 7 devices and get the steps to do a hard reset.

KDDI ISW11HT KDDI ISW11HT
KDDI IS11T KDDI IS11T
KDDI IS06 KDDI IS06
KDDI IS04 KDDI IS04
KDDI Infobar C01 KDDI Infobar C01
KDDI Gzone IS11CA KDDI Gzone IS11CA
KDDI A01 KDDI A01