Troubleshoots Meta Quest Pro

These are some common reasons why you might want to reset, format, or perform a hard/factory reset on your Meta Quest Pro:

— My Meta Quest Pro is running very slowly, and I want to format it.

— I’ve forgotten my unlock pattern or PIN code for the screen.

— The Meta Quest Pro is frozen or unresponsive.

— There isn’t enough storage space on my Meta Quest Pro to install new applications.

— I want to erase all information before selling or giving away my Meta Quest Pro.

— I need to restore my Meta Quest Pro to factory settings.

Click the following link to see instructions on resetting Meta Quest Pro

Before performing a hard reset or formatting your Meta Quest Pro, you should know that all data and configurations will be erased, returning the device to its factory settings.

Formatting should generally not pose any risk to your Meta Quest Pro; however, it’s essential to follow all the steps carefully. Ensure that the battery is fully charged, and if possible, keep the device connected to the charger during the process.

If something goes wrong during the reset, restarting from the beginning and following the steps again usually resolves the issue, allowing the process to be completed successfully. Nevertheless, there is always some risk involved in performing a hard reset, which can depend on the condition of the device. You should weigh whether you're comfortable taking that risk or if you'd prefer to seek assistance from a professional.

Performing a hard reset or formatting your Meta Quest Pro will erase all data stored since the device was first launched.

This means that all applications you have installed will be deleted (pre-installed applications will remain). Any settings or customizations made to the device will also be removed.

Your Meta will be unlinked from all social media accounts and services such as Google, Facebook, Instagram or WhatsApp.

Additionally, all chat conversations, messages, photos, videos, audio files, and documents downloaded while using your Meta Quest Pro will be deleted.

All this data will be deleted from the Meta Quest Pro but if you have it linked to a cloud backup when you link your account to a new device and connect it via Wi-Fi all the data of the backup will be downloaded including the messages, chats, photos, videos, multimedia and browsing history.

First and foremost, we recommend making a backup of all your data on the Meta Quest Pro. You can do this by connecting the Quest Pro to a computer via a cable and transferring your data using a file browser or a dedicated backup program. Alternatively, you can use an SD card or the simplest method: back up to the cloud through services like Google Drive, Microsoft OneDrive, Apple iCloud, Dropbox, or Amazon Drive.

Secondly, ensure that your Meta has at least 80% battery power. If possible, keep it connected to the charger while performing the reset process.

The video game Fortnite is not available at the moment for the Meta Quest Pro virtual reality glasses and it seems that there are no plans to release it, however, there is a very similar video game called “Population One”.

The only way to play Fortnite with Meta Quest Pro is through a PC, you must have Fortnite installed on your computer, download the Oculus software on the PC and connect the Meta Quest virtual reality glasses to the computer via cable or “Air Link”.

Through a USB controller connected to the computer, you can view the PC screen in the virtual reality glasses but in two dimensions, and without being able to use the movement control of the glasses.

As with Fortnite, at the moment there is no version of Genshin Impact for Meta Quest Pro, however it is also possible to play this video game through a PC using your glasses as a screen using the Virtual Desktop application.

Since there is an Android version of Genshin Impact, it is also possible to install this game in Meta Quest Pro as published by a Reddit user.

You can reset your Meta Quest 3 PIN from the mobile app or from a web browser on any device with internet access.

To do it from the app: open the app, click on the menu icon, click on "Settings", click on "Reset Meta Quest PIN", click on "Forgot PIN?" and finally on "REQUEST PIN RESET".

To do this from the web:

Open the following web page: secure.oculus.com.

Click on PIN in the left menu.

Click on Forgot your PIN?

Click REQUEST PIN RESET.

Check your email and follow the instructions in your email, if you have not received the email check your SPAM folder.

More information: https://www.meta.com/help/quest/articles/accounts/account-settings-and-management/reset-oculus-pin/

There are several methods to improve the speed of a Quest Pro from Meta before resorting to acquiring a new model or resorting to more drastic methods.

Unlike a computer or laptop, we cannot expand the RAM of a Meta Quest Pro from 12 GB which comes by default so we have to look for methods to improve its performance.

1- Perform an unnecessary application cleanup. Check all downloaded applications you do not use and delete them.

2- Remove pre-installed applications. Your Meta Quest Pro comes with pre-installed applications that you may not use and are taking up space in your 256 GB memory.

4- Keep your Meta Quest Pro updated to the latest software version, Oculus Quest system it is the version of the operating system with which it was released but possibly new versions have come out with performance improvements.

5- Try restarting your Meta Quest Pro

6- Install an antivirus or cleaning application.

7- As a last option you can perform a format, factory reset or hard reset of your Meta.

Keep your Meta Quest Pro updated it is very important especially to receive the latest corrections in security and to receive the latest news of the operating system as well as improvements in speed and battery performance.

Before updating the Meta Quest Pro make sure you have a fully charged battery and be connected to a Wi-Fi network, since a large amount of data must be downloaded.

Meta has a service called Cloud Backup through which you can make a backup copy of your Meta Quest Pro applications and their settings.

This allows us to restore all video game progress and settings if for some reason your device becomes unusable, we lose it or perform a factory reset.

To check if we have activated the Meta backup service, with the glasses on we go to configuration, system, Backup. Check if it is active and activate it if it is not.

More information: https://www.meta.com/help/quest/articles/in-vr-experiences/oculus-features/cloud-backup/

If your Meta Quest Pro it does not turn on you must follow a series of recommendations to check what the problem is:

First connect the Meta to the charger and to the electric current to rule out that it is a problem of lack of battery. If after one hour of charging the Meta still does not turn on, proceed to the following recommendation.

Press the power button for a few seconds, if you hear a sound but the screen remains black, it is either the screen or the cable connecting the screen to the motherboard that is broken.

Try to make a factory reset, you will lose all the data in the Meta Quest Pro but you can recover them later through the iCloud backup.

If the Meta Quest Pro does not react to factory reset is likely to be a battery problem, you can call a technician to replace the battery from Quest Pro, it is a relatively cheap solution.

If none of these methods have worked, it is likely that Meta Quest Pro s has a broken motherboard or screen problem.

The Meta Quest Pro does not have a water resistance certification so you should avoid coming into contact with liquids and creams.

When you are using a video game or application that does not have an exit option in its main menu you can exit that application by simply pressing the "Oculus" or "Meta" button, this is the flat button at the bottom right of the right controller.

Press this button and a screen will appear where you can select "Quit" to close the application, this method is safe but remember to save your progress in the game before exiting to avoid losing it.

If your Meta Quest Pro is not charging the battery while connected to the power adapter, it may be due to a dirty charging connector. Check the Quest Pro's USB-C charging connector, for example, with a flashlight, to see if it has lint or dirt and clean it very carefully. You can blow to try to remove the lint and dust. You can also carefully insert a toothpick or a cotton swab. Avoid inserting metallic, conductive, or sharp materials, as they can damage the interior.

Try another power outlet: Sometimes the problem is the power outlet and not the phone or these accessories. Check the charger and cable: Make sure they are not damaged. Try another charger and cable to rule out that they are the problem.

Remember that handling the phone on your own can void the warranty, so be careful with the steps you decide to follow.