Frequently asked questions about the LeTV Le 1s

Reasons to reset or hard reset a LeTV Le 1s:

These are some common reasons why you might want to reset, format, or perform a hard/factory reset on your LeTV Le 1s:

— My LeTV Le 1s is running very slowly, and I want to format it.

— I’ve forgotten my unlock pattern or PIN code for the screen.

— The LeTV Le 1s is frozen or unresponsive.

— There isn’t enough storage space on my LeTV Le 1s to install new applications.

— I want to erase all information before selling or giving away my LeTV Le 1s.

— I need to restore my LeTV Le 1s to factory settings.

— My LeTV Le 1s is having trouble receiving calls.

Click the following link to see instructions on resetting LeTV Le 1s


Is it safe to perform a Hard Reset or Format?

Before performing a hard reset or formatting your LeTV Le 1s, you should know that all data and configurations will be erased, returning the device to its factory settings.

Formatting should generally not pose any risk to your LeTV Le 1s; however, it’s essential to follow all the steps carefully. Ensure that the battery is fully charged, and if possible, keep the device connected to the charger during the process.

If something goes wrong during the reset, restarting from the beginning and following the steps again usually resolves the issue, allowing the process to be completed successfully. Nevertheless, there is always some risk involved in performing a hard reset, which can depend on the condition of the device. You should weigh whether you're comfortable taking that risk or if you'd prefer to seek assistance from a professional.


What data is deleted when performing a hard reset?

Performing a hard reset or formatting your LeTV Le 1s will erase all data stored since the device was first launched.

This means that all applications you have installed will be deleted (pre-installed applications will remain). Any settings or customizations made to the device will also be removed.

Your Le 1s will be unlinked from all social media accounts and services, including Google, Facebook, Instagram, email, and iTunes.

Additionally, all chat conversations, messages, photos, videos, audio files, and documents downloaded while using your LeTV Le 1s will be deleted.

While this data will be removed from the Le 1s, if you have linked it to a cloud backup service (such as iCloud or Google Drive), you can restore your data by connecting your account to a new device and connecting to Wi-Fi. This will allow you to download all backed-up data, including messages, chats, photos, videos, multimedia files, and browsing history.


What should I do before performing a hard reset on a LeTV Le 1s?

First and foremost, we recommend making a backup of all your data on the LeTV Le 1s. You can do this by connecting the Le 1s to a computer via a cable and transferring your data using a file browser or a dedicated backup program. Alternatively, you can use an SD card or the simplest method: back up to the cloud through services like Google Drive, Microsoft OneDrive, Apple iCloud, Dropbox, or Amazon Drive.

Secondly, ensure that your LeTV has at least 80% battery power. If possible, keep it connected to the charger while performing the reset process.


Can I install Fortnite on my LeTV Le 1s?

The Fortnite video game has the following requirements to work on a mobile device: minimum 3Gb of RAM, Android 8.0 or higher, GPU: Adreno 530 or higher, Mali-G71 MP20, Mali-G72 MP12 or higher and free internal storage space of at least 3GB.

The LeTV Le 1s it has a graphics card PowerVR G6200, it comes from the factory with the Android 5.0.2 Lollipop, Android 6.0 Marshmallow operating system and an internal memory of 16 GB (gigabytes), 32 GB (gigabytes).

Fortnite for Android cannot be obtained from Google Play like the rest of applications and games, since Epic Games decided to remove it from the Google application store to avoid paying 30 per cent commission for each subscription or purchase that is made in the video game. To get Fortnite in your LeTV Le 1s you must download the installer accessing from the mobile device to epicgames.com/fortnite/android and allow installation of apk files on your Le 1s.


Can I play Genshin Impact on my LeTV Le 1s?

The Genshin Impact video game has the following requirements to be able to work on an Android mobile device: minimum 3 GB of RAM memory, Android 7 or higher operating system and free internal storage space of at least 8 GB.

The LeTV Le 1s it has a graphics card PowerVR G6200, the processor ARM Cortex-A53, it comes from the factory with the Android 5.0.2 Lollipop, Android 6.0 Marshmallow operating system and an internal memory of 16 GB (gigabytes), 32 GB (gigabytes).


I forgot my LeTV Le 1s PIN code What I can do?

If you have forgotten the PIN code of your LeTV Le 1s SIM card, do not enter the wrong code more than twice or you will block the SIM card. A hard reset will not take effect in this case, the only solution is to look for the PUK code that you must have on the plastic card where your SIM card came from, in case you cannot find it, contact your telephone company to provide you with the PUK code, With this code you can create a new PIN code. Do not enter a wrong PUK code or the SIM card will be unusable and you will have to request a new one from your telephone company.


I have forgotten unlock pattern of my LeTV Le 1s. What I can do?

If you have a Google account associated with your LeTV Le 1s and you remember the password you can unlock your LeTV.

After several attempts to try to unlock the Le 1s, the phrase “Forgot your password?” Will appear in the lower left. or “Forgotten the password” click on it, now enter the password of your Google account and your LeTV Le 1s will be unlocked.

Once unlocked you can change the unlock pattern or lock PIN code from the Android 5.0.2 Lollipop, Android 6.0 Marshmallow operating system settings.

If you do not remember the password of your Google account you must use a computer or other device to try to recover the password through a secret question or a second email account, if it is also not possible to recover the Google password the last option to unlock your LeTV Le 1s is to do a hard reset or factory reset so you will erase all the information stored in your 16 GB (gigabytes), 32 GB (gigabytes) and all its settings.

I have forgotten my password, unlock pattern or pin

It is very common to lose or forget the unlock pattern, password or PIN of our mobile device. Over the years, the security measures and requirements to protect our phones or tablets are more demanding, forcing us to use more complex passwords, with special characters or not to use the same password in several services, so it is very normal to forget it and block the terminal after several unsuccessful attempts.

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How to make my LeTV Le 1s faster?

There are several methods to improve the speed of a Le 1s from LeTV before resorting to acquiring a new model or resorting to more drastic methods.

Unlike a computer or laptop, we cannot expand the RAM of a LeTV Le 1s from which comes by default so we have to look for methods to improve its performance.

1- Perform an unnecessary application cleanup. Check all downloaded applications you do not use and delete them.

2- Remove pre-installed applications. Your LeTV Le 1s comes with pre-installed applications that you may not use and are taking up space in your 16 GB (gigabytes), 32 GB (gigabytes) memory.

3- Pass media files to memory card.

4- Keep your LeTV Le 1s updated to the latest software version, Android 5.0.2 Lollipop, Android 6.0 Marshmallow it is the version of the operating system with which it was released but possibly new versions have come out with performance improvements.

5- Try restarting your LeTV Le 1s

6- Install an antivirus or cleaning application.

7- As a last option you can perform a format, factory reset or hard reset of your LeTV.


Does LeTV Le 1s work in the United States?

The frequencies or bands of mobile telephony used in the United States are the following:
2G/GSM: GSM 850 MHz, GSM 1900 MHz.
3G/WCDMA: UMTS 850 MHz, UMTS 1900 MHz, UMTS 1700 MHz, UMTS 2100 MHz.
4G/LTE: LTE 700 MHz, LTE 800 MHz, LTE 1700 MHz, LTE 1900 MHz, LTE 2100 MHz, LTE WCS 2300 MHz (30), LTE 2500 MHz.
5G: 3100 – 3550 MHz (and 3700 – 4200 MHz).

The LeTV Le 1s has a 2G connectivity: GSM 850 MHz, GSM 900 MHz, GSM 1800 MHz, GSM 1900 MHz

A 3G connectivity: W-CDMA 850 MHz, W-CDMA 900 MHz, W-CDMA 1900 MHz, W-CDMA 2100 MHz

4G / LTE connectivity: TD-SCDMA 1880-1920 MHz, TD-SCDMA 2010-2025 MHz


Does LeTV Le 1s work in the United Kingdom?

The frequencies or bands of cellular telephony used in the United Kingdom are the following:

2G/GSM: GSM 900 MHz, GSM 1800 MHz.

3G/WCDMA: UMTS 900 MHz, UMTS 2100 MHz.

4G/LTE: LTE 800 MHz, LTE 1800 MHz, LTE 2600 MHz.

5G: 3400 MHz (42), 5G 3500 MHz (78).

You can check if the LeTV Le 1s works in the United Kingdom since it has a connectivity 2G: GSM 850 MHz, GSM 900 MHz, GSM 1800 MHz, GSM 1900 MHz

A 3G connectivity: W-CDMA 850 MHz, W-CDMA 900 MHz, W-CDMA 1900 MHz, W-CDMA 2100 MHz

4G / LTE connectivity: TD-SCDMA 1880-1920 MHz, TD-SCDMA 2010-2025 MHz


Does LeTV Le 1s work in Ireland?

The frequencies or bands of cellular telephony used in Ireland are the following:

2G/GSM: GSM 900 MHz, GSM 1800 MHz.

3G/WCDMA: UMTS 2100 MHz.

4G/LTE: LTE 800 MHz, LTE 900 MHz, LTE 1800 MHz.

5G: 3500 (78).


Does LeTV Le 1s work in Australia?

The frequencies or bands of cellular telephony used in Australia are the following:

2G/GSM: Obsolete 900 MHz, 1800 MHz.

3G/WCDMA: 850 MHz 900 MHz, UMTS 2100 MHz.

4G/LTE: 700 MHz (28), 850 MHz (5), 1800 MHz (3), 2100 MHz (1), 2300 MHz (40), 2600 MHz (7).

5G: 2300 MHz (40), 3500 MHz (78).


Does LeTV Le 1s work in Canada?

The frequencies or bands of cellular telephony used in Canada are the following:

2G/GSM: 850 MHz, 1900 MHz.

3G/WCDMA: 850 MHz 1700 MHz, UMTS 1900 MHz.

4G/LTE: 700 MHz (12, 13, 17, 4, 29), 1700 MHz (4, 66), 1900 MHz (2), 2100 MHz (4), 2300 MHz (40), 2500 MHz (7), 2600 MHz (7, 38), 3500 MHz (42).

5G: 2600 MHz (38, 66).


How to configure SOS emergency calls on LeTV Le 1s?

On Android devices like the LeTV Le 1s it is possible to quickly access emergency contacts without having to unlock the terminal.

First of all you must configure emergency calls on your Le 1s, for this you must go to the device settings and search under “Advanced functions” or “Security and privacy” section “Send emergency message”, “Contacts of Emergency” or “SOS Emergency” varies depending on the version of the operating system and the customization layer of LeTV.

Within this section you must configure the emergency contacts that you want to appear when activating the emergency call.

Once you have configured several possible ways to make the call depending on the software version, one possibility is by pressing the power key five times in a row (in some models it is activated with three consecutive keystrokes), in case this option does not work in The lock screen should show the emergency text at the bottom, click on the word “Emergency” and you will be able to access the emergency contacts.


How to update LeTV Le 1s?

Keep your LeTV Le 1s updated it is very important especially to receive the latest corrections in security and to receive the latest news of the operating system as well as improvements in speed and battery performance.

Before updating the LeTV Le 1s make sure you have a fully charged battery and be connected to a Wi-Fi network, since a large amount of data must be downloaded.

To update your LeTV Le 1s you must go to Settings, this is the gear icon on the home screen of your LeTV, scroll down and click on “Software Updates” and then on “Check for updates”.

Step-by-step instructions to update Android.

Video instructions


How to backup my LeTV Le 1s?

To make a backup of your LeTV Le 1s there are several methods.

The most economical method to make a backup is to connect the LeTV Le 1s to a computer using the USB cable and make a copy of the files using the file browser.

To perform a cloud backup you need a cloud backup service, on Android devices the default built-in service is Google Drive.

With Google Drive you have 15Gb free, there are other similar services of other companies all with limited free storage space option such as Microsoft OneDrive, Amazon Photos or Dropbox.

If what you want is to make a backup only of the photos and videos made with your LeTV you can use Google Photos, You will have all your photos and videos organized and you can configure it to be uploaded automatically at the time of capturing or uploaded all when connecting to a Wi-Fi network.

Backup on Android for free

Your Android phone or tablet stores a lot of valuable information, from photos and contacts to apps and messages. Have you ever wondered how you can protect all this important data in case your device is lost or damaged? The answer is to back up your Android phone.

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LeTV Le 1s does not turn on, the screen stays black, what do I do?

If your LeTV Le 1s it does not turn on you must follow a series of recommendations to check what the problem is:

First connect the LeTV to the charger and to the electric current to rule out that it is a problem of lack of battery. If after one hour of charging the LeTV still does not turn on, proceed to the following recommendation.

Press the power button for a few seconds, if you hear a sound but the screen remains black, it is either the screen or the cable connecting the screen to the motherboard that is broken.

Try to make a factory reset, you will lose all the data in the LeTV Le 1s, but you can recover it later if you have made a backup.

If the LeTV Le 1s does not react to factory reset is likely to be a battery problem, you can call a technician to replace the battery 3000 mAh (milliampere-hours) from Le 1s, it is a relatively cheap solution.

If none of these methods have worked, it is likely that LeTV Le 1s s has a broken motherboard or screen problem.


Is LeTV Le 1s waterproof?

Water resistance is not a permanent condition and may decrease over time, avoid using the LeTV Le 1s in saunas, steam baths, drop it or receive blows, expose it to soap or shampoo, expose it to perfumes, solvents, detergents, acids, creams and in general any type of liquid other than fresh water and extreme temperatures. The Le 1s has a certification IP21.



The Le 1s battery does not charge while connected to the power

If your LeTV Le 1s is not charging the battery while connected to the power adapter, it may be due to a dirty charging connector. Check the Le 1s's USB Type-C charging connector, for example, with a flashlight, to see if it has lint or dirt and clean it very carefully. You can blow to try to remove the lint and dust. You can also carefully insert a toothpick or a cotton swab. Avoid inserting metallic, conductive, or sharp materials, as they can damage the interior.

Try another power outlet: Sometimes the problem is the power outlet and not the phone or these accessories. Check the charger and cable: Make sure they are not damaged. Try another charger and cable to rule out that they are the problem.

Remember that handling the phone on your own can void the warranty, so be careful with the steps you decide to follow.

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