Troubleshoots Apple Watch Ultra

These are some common reasons why you might want to reset, format, or perform a hard/factory reset on your Apple Watch Ultra:

— My Apple Watch Ultra is running very slowly, and I want to format it.

— I’ve forgotten my unlock pattern or PIN code for the screen.

— The Apple Watch Ultra is frozen or unresponsive.

— There isn’t enough storage space on my Apple Watch Ultra to install new applications.

— I want to erase all information before selling or giving away my Apple Watch Ultra.

— I need to restore my Apple Watch Ultra to factory settings.

— My Apple Watch Ultra is having trouble receiving calls.

Click the following link to see instructions on resetting Apple Watch Ultra

Before performing a hard reset or formatting your Apple Watch Ultra, you should know that all data and configurations will be erased, returning the device to its factory settings.

Formatting should generally not pose any risk to your Apple Watch Ultra; however, it’s essential to follow all the steps carefully. Ensure that the battery is fully charged, and if possible, keep the device connected to the charger during the process.

If something goes wrong during the reset, restarting from the beginning and following the steps again usually resolves the issue, allowing the process to be completed successfully. Nevertheless, there is always some risk involved in performing a hard reset, which can depend on the condition of the device. You should weigh whether you're comfortable taking that risk or if you'd prefer to seek assistance from a professional.

Performing a hard reset or formatting your Apple Watch Ultra will erase all data stored since the device was first launched.

This means that all applications you have installed will be deleted (pre-installed applications will remain). Any settings or customizations made to the device will also be removed.

Your Watch Ultra will be unlinked from all social media accounts and services, including Google, Facebook, Instagram, email, and iTunes.

Additionally, all chat conversations, messages, photos, videos, audio files, and documents downloaded while using your Apple Watch Ultra will be deleted.

While this data will be removed from the Watch Ultra, if you have linked it to a cloud backup service (such as iCloud or Google Drive), you can restore your data by connecting your account to a new device and connecting to Wi-Fi. This will allow you to download all backed-up data, including messages, chats, photos, videos, multimedia files, and browsing history.

First and foremost, we recommend making a backup of all your data on the Apple Watch Ultra. You can do this by connecting the Watch Ultra to a computer via a cable and transferring your data using a file browser or a dedicated backup program. Alternatively, you can use an SD card or the simplest method: back up to the cloud through services like Google Drive, Microsoft OneDrive, Apple iCloud, Dropbox, or Amazon Drive.

Secondly, ensure that your Apple has at least 80% battery power. If possible, keep it connected to the charger while performing the reset process.

If you have forgotten the PIN code of your Apple Watch Ultra SIM card, do not enter the wrong code more than twice or you will block the SIM card. A hard reset will not take effect in this case, the only solution is to look for the PUK code that you must have on the plastic card where your SIM card came from, in case you cannot find it, contact your telephone company to provide you with the PUK code, With this code you can create a new PIN code. Do not enter a wrong PUK code or the SIM card will be unusable and you will have to request a new one from your telephone company.

The frequencies or bands of mobile telephony used in the United States are the following:
2G/GSM: GSM 850 MHz, GSM 1900 MHz.
3G/WCDMA: UMTS 850 MHz, UMTS 1900 MHz, UMTS 1700 MHz, UMTS 2100 MHz.
4G/LTE: LTE 700 MHz, LTE 800 MHz, LTE 1700 MHz, LTE 1900 MHz, LTE 2100 MHz, LTE WCS 2300 MHz (30), LTE 2500 MHz.
5G: 3100 – 3550 MHz (and 3700 – 4200 MHz).

The Apple Watch Ultra has a 2G connectivity: GSM 850 / 900 / 1800 / 1900

A 3G connectivity: HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100 - International, China, HK

4G / LTE connectivity: 1, 2, 3, 4, 5, 6, 7, 8, 18, 19, 20, 25, 26, 28, 39, 40, 41, 66 - International, China, HK

The frequencies or bands of cellular telephony used in the United Kingdom are the following:

You can check if the Apple Watch Ultra works in the United Kingdom since it has a connectivity 2G: GSM 850 / 900 / 1800 / 1900

A 3G connectivity: HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100 - International, China, HK

4G / LTE connectivity: 1, 2, 3, 4, 5, 6, 7, 8, 18, 19, 20, 25, 26, 28, 39, 40, 41, 66 - International, China, HK

The frequencies or bands of cellular telephony used in Ireland are the following:

2G/GSM: GSM 900 MHz, GSM 1800 MHz.

3G/WCDMA: UMTS 2100 MHz.

4G/LTE: LTE 800 MHz, LTE 900 MHz, LTE 1800 MHz.

5G: 3500 (78).

On iOS devices like the Apple Watch Ultra it is possible to quickly access emergency contacts without having to unlock the terminal, set the option to make a call automatically and to send an emergency message to one or more contacts with the current location.

You must first configure in your Apple Watch Ultra emergency calls, for this you must go to the device settings and click on “SOS Emergency”.

Within this section you must configure the emergency contacts that you want to appear when activating the emergency call. You can also define your medical information so in the event of an accident, anyone who accesses your Apple Watch Ultra can know your name and important information such as allergies to medications or medical conditions.

Once configured to perform the emergency call function, you must press the power key five times in a row, in case this option does not work on the lock screen, the emergency text should appear at the bottom, click on the word “Emergency” and you will be able to access emergency contacts and medical data.

Keep your Apple Watch Ultra updated it is very important especially to receive the latest corrections in security and to receive the latest news of the operating system as well as improvements in speed and battery performance.

Before updating the Apple Watch Ultra make sure you have a fully charged battery and be connected to a Wi-Fi network, since a large amount of data must be downloaded.

To update your Apple Watch Ultra you must go to Settings, this is the gear icon on the home screen of your Apple, click on “General” and then on “Software update”.

You can check if you have automatic updates activated in your Apple Watch Ultra and check if there are new updates. The Apple Watch Ultra comes with the operating system watchOS 9.0.

Step-by-step instructions to update Apple Watch Ultra.

To make a backup of your Apple Watch Ultra there are several methods.

The most economical method is to connect the Apple Watch Ultra to a computer using the USB cable and make a copy of the files using iTunes.

If the message appears “Trust this computer?” or the device asks for the code, follow the steps on the screen.

On Mac computers you can make a full backup from Finder, in Windows you must have iTunes installed.

To perform a cloud backup the native method of Apple and integrated into the operating system is iCloud, you have 5Gb to make backups in the cloud for free.

To configure the backup in iCloud access the settings of the Apple Watch Ultra, this is the gear icon, click on “General” and then on your name at the top of the screen, then click on “iCloud” you can select which data and which apps allow you to save a backup of your data in the cloud.

If the free 5Gb of iCloud is not enough to copy all the photos and videos available on your Apple Watch Ultra you can use the application Google Drive that you can download from the Apple App Store, you will have 15Gb free.

If your Apple Watch Ultra it does not turn on you must follow a series of recommendations to check what the problem is:

First connect the Apple Watch Ultra to the charger and to the electric current to rule out that it is a problem of lack of battery. If after one hour of charging the Apple still does not turn on, proceed to the following recommendation.

Press the power button for a few seconds, if you hear a sound but the screen remains black, it is either the screen or the cable connecting the screen to the motherboard that is broken.

Try to make a factory reset, you will lose all the data in the Apple Watch Ultra but you can recover them later through the iCloud backup.

If the Apple Watch Ultra does not react to factory reset is likely to be a battery problem, you can call a technician to replace the battery Li-Ion 542 mAh, non-removable from Watch Ultra, it is a relatively cheap solution.

If none of these methods have worked, it is likely that Apple Watch Ultra s has a broken motherboard or screen problem.

Water resistance is not a permanent condition and may decrease over time, avoid using the Apple Watch Ultra in saunas, steam baths, drop it or receive blows, expose it to soap or shampoo, expose it to perfumes, solvents, detergents, acids, creams and in general any type of liquid other than fresh water and extreme temperatures. The Watch Ultra has a certification IP6X certified 100m water resistant (WR100) 40m swimproof/diving (EN13319) MIL-STD 810H certified ECG certified (region dependent SW application; HW available on all models).

If your Apple Watch Ultra is not charging the battery while connected to the power adapter, it may be due to a dirty charging connector. Check the Watch Ultra's No charging connector, for example, with a flashlight, to see if it has lint or dirt and clean it very carefully. You can blow to try to remove the lint and dust. You can also carefully insert a toothpick or a cotton swab. Avoid inserting metallic, conductive, or sharp materials, as they can damage the interior.

Try another power outlet: Sometimes the problem is the power outlet and not the phone or these accessories. Check the charger and cable: Make sure they are not damaged. Try another charger and cable to rule out that they are the problem.

Remember that handling the phone on your own can void the warranty, so be careful with the steps you decide to follow.