Frequently asked questions about the Apple iPad Air

Reasons to reset or hard reset an Apple iPad Air:

These are some common reasons why you might want to reset, format, or perform a hard/factory reset on your Apple iPad Air:

— My Apple iPad Air is running very slowly, and I want to format it.

— I’ve forgotten my unlock pattern or PIN code for the screen.

— The Apple iPad Air is frozen or unresponsive.

— There isn’t enough storage space on my Apple iPad Air to install new applications.

— I want to erase all information before selling or giving away my Apple iPad Air.

— I need to restore my Apple iPad Air to factory settings.

— My Apple iPad Air is having trouble receiving calls.

Click the following link to see instructions on resetting Apple iPad Air


Is it safe to perform a Hard Reset or Format?

Before performing a hard reset or formatting your Apple iPad Air, you should know that all data and configurations will be erased, returning the device to its factory settings.

Formatting should generally not pose any risk to your Apple iPad Air; however, it’s essential to follow all the steps carefully. Ensure that the battery is fully charged, and if possible, keep the device connected to the charger during the process.

If something goes wrong during the reset, restarting from the beginning and following the steps again usually resolves the issue, allowing the process to be completed successfully. Nevertheless, there is always some risk involved in performing a hard reset, which can depend on the condition of the device. You should weigh whether you're comfortable taking that risk or if you'd prefer to seek assistance from a professional.


What data is deleted when performing a hard reset?

Performing a hard reset or formatting your Apple iPad Air will erase all data stored since the device was first launched.

This means that all applications you have installed will be deleted (pre-installed applications will remain). Any settings or customizations made to the device will also be removed.

Your iPad Air will be unlinked from all social media accounts and services, including Google, Facebook, Instagram, email, and iTunes.

Additionally, all chat conversations, messages, photos, videos, audio files, and documents downloaded while using your Apple iPad Air will be deleted.

While this data will be removed from the iPad Air, if you have linked it to a cloud backup service (such as iCloud or Google Drive), you can restore your data by connecting your account to a new device and connecting to Wi-Fi. This will allow you to download all backed-up data, including messages, chats, photos, videos, multimedia files, and browsing history.


What should I do before performing a hard reset on an Apple iPad Air?

First and foremost, we recommend making a backup of all your data on the Apple iPad Air. You can do this by connecting the iPad Air to a computer via a cable and transferring your data using a file browser or a dedicated backup program. Alternatively, you can use an SD card or the simplest method: back up to the cloud through services like Google Drive, Microsoft OneDrive, Apple iCloud, Dropbox, or Amazon Drive.

Secondly, ensure that your Apple has at least 80% battery power. If possible, keep it connected to the charger while performing the reset process.


Can I play Genshin Impact on my Apple iPad Air?

The Genshin Impact video game requires that the operating system be updated to version 9.0 or higher on iOS devices and have a free storage space of at least 8 GB.

The Apple iPad Air it has a RAM memory 1 GB RAM DDR3, a graphics card PowerVR G6430 (quad-core graphics), it comes from the factory with the iOS 7| upgradable to iOS 10.3.2 operating system and an internal memory of 16/32/64/128 GB.


I forgot my Apple iPad Air PIN code What I can do?

If you have forgotten the PIN code of your Apple iPad Air SIM card, do not enter the wrong code more than twice or you will block the SIM card. A hard reset will not take effect in this case, the only solution is to look for the PUK code that you must have on the plastic card where your SIM card came from, in case you cannot find it, contact your telephone company to provide you with the PUK code, With this code you can create a new PIN code. Do not enter a wrong PUK code or the SIM card will be unusable and you will have to request a new one from your telephone company.


Does Apple iPad Air work in the United States?

The frequencies or bands of mobile telephony used in the United States are the following:
2G/GSM: GSM 850 MHz, GSM 1900 MHz.
3G/WCDMA: UMTS 850 MHz, UMTS 1900 MHz, UMTS 1700 MHz, UMTS 2100 MHz.
4G/LTE: LTE 700 MHz, LTE 800 MHz, LTE 1700 MHz, LTE 1900 MHz, LTE 2100 MHz, LTE WCS 2300 MHz (30), LTE 2500 MHz.
5G: 3100 – 3550 MHz (and 3700 – 4200 MHz).

The Apple iPad Air has a 2G connectivity: GSM 850 / 900 / 1800 / 1900

A 3G connectivity: HSDPA 850 / 900 / 1900 / 2100

4G / LTE connectivity: LTE


Does Apple iPad Air work in the United Kingdom?

The frequencies or bands of cellular telephony used in the United Kingdom are the following:

2G/GSM: GSM 900 MHz, GSM 1800 MHz.
3G/WCDMA: UMTS 900 MHz, UMTS 2100 MHz.
4G/LTE: LTE 800 MHz, LTE 1800 MHz, LTE 2600 MHz.

You can check if the Apple iPad Air works in the United Kingdom since it has a connectivity 2G: GSM 850 / 900 / 1800 / 1900

A 3G connectivity: HSDPA 850 / 900 / 1900 / 2100

4G / LTE connectivity: LTE


Does Apple iPad Air work in Ireland?

The frequencies or bands of cellular telephony used in Ireland are the following:

2G/GSM: GSM 900 MHz, GSM 1800 MHz.

3G/WCDMA: UMTS 2100 MHz.

4G/LTE: LTE 800 MHz, LTE 900 MHz, LTE 1800 MHz.

5G: 3500 (78).


How to configure SOS emergency calls on Apple iPad Air?

On iOS devices like the Apple iPad Air it is possible to quickly access emergency contacts without having to unlock the terminal, set the option to make a call automatically and to send an emergency message to one or more contacts with the current location.

You must first configure in your Apple iPad Air emergency calls, for this you must go to the device settings and click on “SOS Emergency”.

Within this section you must configure the emergency contacts that you want to appear when activating the emergency call. You can also define your medical information so in the event of an accident, anyone who accesses your Apple iPad Air can know your name and important information such as allergies to medications or medical conditions.

Once configured to perform the emergency call function, you must press the power key five times in a row, in case this option does not work on the lock screen, the emergency text should appear at the bottom, click on the word “Emergency” and you will be able to access emergency contacts and medical data.


How to update Apple iPad Air?

Keep your Apple iPad Air updated it is very important especially to receive the latest corrections in security and to receive the latest news of the operating system as well as improvements in speed and battery performance.

Before updating the Apple iPad Air make sure you have a fully charged battery and be connected to a Wi-Fi network, since a large amount of data must be downloaded.

To update your Apple iPad Air you must go to Settings, this is the gear icon on the home screen of your Apple, click on “General” and then on “Software update”.

You can check if you have automatic updates activated in your Apple iPad Air and check if there are new updates. The Apple iPad Air comes with the operating system iOS 7| upgradable to iOS 10.3.2.

Step-by-step instructions to update Apple iPad Air.


How to backup my Apple iPad Air?

To make a backup of your Apple iPad Air there are several methods.

The most economical method is to connect the Apple iPad Air to a computer using the USB cable and make a copy of the files using iTunes.

If the message appears “Trust this computer?” or the device asks for the code, follow the steps on the screen.

On Mac computers you can make a full backup from Finder, in Windows you must have iTunes installed.

To perform a cloud backup the native method of Apple and integrated into the operating system is iCloud, you have 5Gb to make backups in the cloud for free.

To configure the backup in iCloud access the settings of the Apple iPad Air, this is the gear icon, click on “General” and then on your name at the top of the screen, then click on “iCloud” you can select which data and which apps allow you to save a backup of your data in the cloud.

If the free 5Gb of iCloud is not enough to copy all the photos and videos available on your Apple iPad Air you can use the application Google Drive that you can download from the Apple App Store, you will have 15Gb free.


Apple iPad Air does not turn on, the screen stays black, what do I do?

If your Apple iPad Air it does not turn on you must follow a series of recommendations to check what the problem is:

First connect the Apple iPad Air to the charger and to the electric current to rule out that it is a problem of lack of battery. If after one hour of charging the Apple still does not turn on, proceed to the following recommendation.

Press the power button for a few seconds, if you hear a sound but the screen remains black, it is either the screen or the cable connecting the screen to the motherboard that is broken.

Try to make a factory reset, you will lose all the data in the Apple iPad Air but you can recover them later through the iCloud backup.

If the Apple iPad Air does not react to factory reset is likely to be a battery problem, you can call a technician to replace the battery Non-removable Li-Po 8600 mAh battery (32.4 Wh) from iPad Air, it is a relatively cheap solution.

If none of these methods have worked, it is likely that Apple iPad Air s has a broken motherboard or screen problem.


Is Apple iPad Air waterproof?

The Apple iPad Air does not have a water resistance certification so you should avoid coming into contact with liquids and creams.



The iPad Air battery does not charge while connected to the power

If your Apple iPad Air is not charging the battery while connected to the power adapter, it may be due to a dirty charging connector. Check the iPad Air's 2.0| reversible connector charging connector, for example, with a flashlight, to see if it has lint or dirt and clean it very carefully. You can blow to try to remove the lint and dust. You can also carefully insert a toothpick or a cotton swab. Avoid inserting metallic, conductive, or sharp materials, as they can damage the interior.

Try another power outlet: Sometimes the problem is the power outlet and not the phone or these accessories. Check the charger and cable: Make sure they are not damaged. Try another charger and cable to rule out that they are the problem.

Remember that handling the phone on your own can void the warranty, so be careful with the steps you decide to follow.

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